Widerrufsrecht
Order Cancellations and Returns
- The Customer has the right to cancel their order at any time before receiving the items or within 14 days of delivery. If the order has already been dispatched from Milola’s warehouse or has been delivered, the Customer is responsible for the cost of returning the item(s). Items must be returned in a new and unused condition in their original packaging within 14 days of registering a return by the method specified in article 26.
- Made to Order items are made specifically for the Customer and therefore are excluded from the return and refund policy specified under article 22. Returns and/or repair can only be made in the case of a manufacturing defect. Made to Order Items are indicated on the website product pages.
- Products in Sale are excluded from article 22 and cannot be returned, exchanged nor reimbursed.
- All order cancellations, damage notices or refund requests must be done in writing to Milola’s Customer Services in email at service@milola.ch within the time windows specified in article 21.
- To return an item within the scope of article 21 the Customer must contact Milola’s Customer Services in advance by email at service@milola.ch with indication of the order number, the concerned product and reason for return. Except as a result of a manufacturing defect, the customer will be responsible for the cost of the return to Milola’s warehouse. Milola has the right to refuse a return if customer services has not been contacted in advance or the specified time period for returns has lapsed.
- Refunds will be made within 5 working days following the receipt of the goods at Milola’s warehouse. The refund will be made in Swiss Francs using the same payment method the Customer used when placing the order.
